Creative Design Services
Frequently Asked Questions

How much do you charge?
I determine my rates based on 3 things: what you need created, how quickly you need it, and what usage rights you want to the image. Tell me all the details and I'll provide you with a FREE estimate.

What are usage rights?
When you commission a project from Auger Artwork Studios you will be granted the right to use the design created in a specific way (or ways) for a specific time period. This written agreement is known as your usage rights. Any use without express written permission is prohibited and a violation of copyright law. Buying limited usage rights (for example, limited rights to use an illustration on t-shirts for 1 year) is much less expensive then buying a full copyright transfer.

What is a full copyright transfer?
A full copyright transfer grants you exclusive rights to use a design any way you wish. This is an investment that is usually made only for a company logo. Otherwise a client usually negotiates a non-compete agreement where, for example, if the illustration was to be used to market a brand of shampoo, they would buy rights so that they were the only shampoo company that could use the artwork, but the artist could reuse the artwork in other ways (for example, in a children's book) as long as it didn't compete with the client's business. This makes it easier for startup companies with a limited budget to afford custom-made illustration.  

What form of payment do you accept?
I require a 50% non-refundable down-payment to begin work on any project. The fastest way to provide payment is by credit card using PayPal or Google Checkout's secure money transfer services. Major credit cards are accepted as well as e-checks. I can send you an invoice which you can pay securely online or you may call Auger Artwork Studios at 240-683-3987 (9am to 5pm EST, Monday through Friday) with your payment information.

What is your policy on revisions?
The goal of Auger Artwork Studios is the complete satisfaction of it's clients. Included in each price quote provided for digital illustration and design services is one round of minor revisions. If additional revisions are needed (which is rare) they are billed separately.

Where are you located?
Auger Artwork Studios is located in the Washington DC metro area. Visits to the studio/gallery are by appointment only. For directions: click here.

Who are some of your past clients?
Auger Artwork Studios has worked with clients both large and small from all around the world. Click here for a few examples and click here to read some of the nice things they have said.

 

Offbeat Fine Art
Frequently Asked Questions

Do you ship internationally?
Auger Artwork Studios ships world-wide. The recipient will be invoiced for any additional shipping fees and EXACT payment must be provided in advance. Any importation duties or taxes which might be levied in the destination country is the responsibility of the recipient.

What is your return-shipping policy?
Shipping and handling charges (when applicable) include shipping to the recipient. If the package is returned to Auger Artwork Studios, the buyer will be responsible for return and re-shipment costs.

What is your policy on shipping damage?
Auger Artwork Studios places enormous importance and pride in maintaining the safety and integrity of all artwork sold. Should there ever be an issue with damage or loss, Auger Artwork Studios will work with the buyer to deal with the insurance claim. If artwork arrives damaged, the recipient must retain all the original packaging as the carrier will need to view it for any filed claim.

What is your return policy for purchased non-digital artwork?
If for any reason a buyer is unhappy with artwork purchased from Auger Artwork Studios the buyer must contact Auger Artwork Studios WITHIN 24 HOURS OF DELIVERY DATE. The buyer must ship the work back NO LATER THAN 3 DAYS AFTER RECEIVING THE ARTWORK. Upon return to Auger Artwork Studios of the work in its original, unchanged and undamaged condition, Auger Artwork Studios will refund 100% of the purchase price. If the work returns altered or damaged in any way, Auger Artwork Studios reserves the right to deny a return or refund of any kind for any reason. The procedure for return of commissioned non-digital artwork is the same as above. Shipping costs are not reimbursed or refunded for any reason.

Who owns the copyright to artwork I buy?
By default, an artist retains all copyrights and any other intangible rights to the artwork he/she creates. When you purchase an existing work of art from Auger Artwork Studios you own the physical work and right of resale of that work. All copyrights and any other intangible rights to the work (including use of artwork as the basis for derivative works) are retained by Auger Artwork Studios.

How do I care for my artwork?
As with most artwork, it is best to avoid direct sunlight (especially artwork depicting vampires).